May 11, 2020
Courier Delivery Update 26th May
What’s Happening
The lockdown period has seen a fundamental shift as Kiwis switch to shopping online.
It’s the perfect storm. A tsunami of packages was released into the courier networks when we went to Level 3. That volume has continued. Safe distancing requirements at the regional processing centres is slowing things down.
Courier Post seem to have broken the back of the delay and are processing all packages within 24-48 hours of collection.
What That Means For Your Coffee Package
A lot of courier packages are being delivered in good time but there are also delays.
- 50% of packages will arrive as normal.
- 40% of packages will arrive within 2-3 days of expected delivery.
- 10% will be delayed. Most for a few more days, others possibly longer.
Beat The Rush. Order Early!
What Is Being Done About It
NZ Post have thrown the might of our national postal service at the problem. More capacity has been added with 11 processing centres now working 24/7. Courier drivers are working 7 days a week delivering parcels.
You can read more from NZ Post on their response: https://www.nzpost.co.nz/COVID-19
It's Pretty Close To Being Sorted Out
Packages are being scanned in the Auckland Processing Centres within 24-48 hours of collection. We are seeing a lot of packages being delivered in normal time frames. The backlog of delayed parcels is slowly being cleared.
Fingers crossed, we look to be through the worst of it.
You Order, We Pack
We are sending your coffee orders on the same day if received before 4:00pm.
Evening orders are on the next morning pick up.
The sooner your coffee is on the way then the quicker it will get to you.
We Are Watching Every Package
Rest assured that we track every single package that we send.
We talk to Courier Post every morning about them.
If there are delays then we’ll keep in touch so that you know we are on to it.
What You Can Do
Order early! Sidestep the delays by getting your next coffee order on its way early.
You can keep an eye on your package using the tracking number on your Shipping Confirmation email.
You can turn on tracking updates, add delivery instructions or redirect your parcel.
Keep an eye out for a recent “scan” – that tells you that your package is moving.
Feel free to get in touch at any time if you have any questions.
Are Some Couriers A Better Option Than Others?
Yes, absolutely.
Courier Post are part of New Zealand Post. We use them because they have the largest most extensive courier network in the country. They cover every kilometre of NZ – really fast.
Without question, they will be the first to process this volume spike and get back up straight.
A Thumbs Up
There have been many heroes in our lockdown period; front line health workers, the services, essential workers, those working in supermarkets.
Our courier drivers are working their backsides off to keep New Zealand moving. Let’s be kind, let’s give them a wave and thumbs up when we next see them.
Thank You
We've really appreciated your understanding and 'can do' attitude during this period. Thank you.
We are lucky to live in a country with a world class postal service. It came as quite a surprise to us all when it fell over.
Fortunately, we are through the worst of it. Here's to getting back to super fast deliveries of the good stuff!
Patrick & Louise
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